Customer Service, Leadership, Influence
Customer Service
Do you offer such great service that your customers offer to refer their circle of influence to you?
Excerpts from E-myth Revisited by Michael Gerber
The Entrepreneur asks how will my business look to the Customer.
The Entrepreneurial Model does not start with a picture of the business to be created, but of the customer for whom the business is to be created for.
To the Entrepreneur, the business is the product and the customer is the opportunity. If we do not know who we are for the customer, what our business means to the customer or who our customer is - then building a financially successful business could be impossible.
The point is how can you give great customer service to your customer, when you do not know who your customer is or what they want.
What is customer service?
Customer service is taking care of the customers needs (for the most part). What is not customer service? Not taking care of the customers needs (for the most part).
The reason why I explain what customer service is with a condition ‘for the most part’ is; there are a small percentage of customers that you do not want and you cannot make them happy or meet their need. ‘For the most part’ protects customer service from including those unwanted customers.
The majority of the customers are worth helping, it is just the few you need to stay aware from.
Do what your competition is not doing
We have a limited amount of time to connect, inform, excite and close the deal. If our business looks like all of the other businesses then it is a crap shoot as to who gets the customer. Do what your competition is not doing and do it a lot. Your competition is not following up with their customers.
That means their customers can become your customers as long as you do not do what they just did. Anyone can loss a customer, but it takes skill to keep the customer and get into their warm market.
Bryan Long
www.shopbusinessnation.com
I am a recovering alcoholic and addict. I have been in-debt, lost my home, my cars, my wife and my kids. I have lived above a chicken coupe and slept on others people’s couches because of financial irresponsibility and I have been so depressed that I planned my own death.
Today I am the President and CEO of The Long Financial Investment Group LLC and I own three Total Image International Business Centers.
Discipline has made me successful.
I have been married for 18 years and am a father of three great kids living in beautiful Central Oregon.
Bryan Long
All Things are Possible
Article Source: ArticlesBase.com - Customer Service, Leadership, Influence